In light of the unprecedented circumstances imposed by COVID-19, we are following government advice in taking measures to protect the health and wellbeing of our staff, contractors, occupiers and their families.
Our Estate Office is temporarily closed, but our staff are working remotely. The office answerphone (01844 273508) provides details of duty mobile contact numbers (which may change daily). Our preferred method of contact is by email – which will continue to be received and processed as normal during office hours.
Our ability to respond to property repair issues is temporarily limited to emergencies only. We would ask you to please bear with us whilst we prioritise calls and requests. Where a visit to a property is essential, we will contact you in advance to confirm your current health status and to find out whether you are self-isolating. For contractors’ direct contact details please refer to our “Information for Tenants” leaflet (provided with your tenancy agreement) or call 01844 273508 for duty mobile numbers.
The government has recently announced a series of financial measures to help businesses, employees and the self-employed during the current crisis. Details can be found at www.gov.uk. If you are an Estate tenant experiencing difficulty in paying your rent because of disruption caused by Covid-19, please explore these schemes thoroughly and, if still facing hardship, contact us in confidence with details of your circumstances.
These are temporary measures and we very much hope to resume normal operations as soon as possible.